SMS and Communications Policy
Last updated: May 13, 2026
How We Collect Your Phone Number
Grillo Services collects phone numbers from customers and prospects who initiate contact with our business through the following channels:
- Submitting the contact form on grilloservices.com
- Calling our business line at (203) 877-5070
- Visiting our Milford, CT facility at 1183 Oronoque Road
- Existing customer relationships with active orders or quotes
What You Consent To
By providing your phone number through any of these channels, you consent to receive SMS, RCS, and voice communications from Grillo Services regarding your inquiry, quote, order, or active service. Communications may include:
- Quote follow-up and pricing information
- Delivery scheduling and confirmation
- Appointment coordination
- Customer service responses
- Order status updates
Message frequency varies based on your active inquiry or service. Standard message and data rates may apply.
How to Opt Out
You can opt out of SMS and RCS communications at any time:
- Reply STOP, UNSUBSCRIBE, CANCEL, END, or QUIT to any text message
- Call (203) 877-5070 and request removal from our contact list
- Email info@grilloservices.com with the subject line "Opt Out"
Once you opt out, you will not receive further SMS or RCS messages from Grillo Services unless you explicitly re-subscribe through one of the consent channels above.
Your Privacy
Grillo Services does not sell, share, or rent phone numbers or contact information to third parties. Our complete privacy practices are described in our Privacy Policy.